Where do you ship to?
Australia, New Zealand, China, Hong Kong SAR, Japan, Malaysia, Philippines, Qatar, Singapore, Thailand, United Arab Emirates.Please visit our stockist page to locate a retailer near you.
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Shipping and Delivery
How can I check my order tracking?
Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number. If you can’t find the email with your tracking number, please get in touch with us here and include your order numb
How long does dispatch take?
For standard delivery orders placed Monday to Thursday will be processed the next business day. Orders placed after 11 am on Friday will be processed the following Monday.For express delivery, orders must be placed prior to 2 pm AEST Monday to Thursd
How do I qualify for Free Shipping?
We offer free standard shipping for all orders +$60 in delivery throughout Australia only.
My order hasn't arrived
For domestic orders, please track your parcel via the tracking link in your shipping confirmation email to view its location. If your address is unattended at the time of delivery, your parcel will be left in a safe place (unless it requires a signat
How do I find my tracking number?
Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number. If you can’t find the email with your tracking number, you can also log into your account to find your tracking inf
I need to redirect my parcel
If you wish to redirect your parcel, simply log into your Australia Post My Post account, enter your Australia Post tracking number, and select redirect to your desired address. Create a My Post account here.Please get in touch with Australia Post fo
My order has not been received and it is past the estimated delivery date
Our delivery partners work very hard to get your parcel to you on their estimated delivery date. Unfortunately, there are a small number of orders where this is not always possible. Whilst we understand that this is not ideal, there is no need to wor
Sorry we missed you…
Parcel collection notifications are going digital with Australia Post. In some states, customers who have registered with MyPost will receive a digital collection notification if they are not home when their parcel arrives instead of the traditional
My order is being returned to sender, what should I do?
Your order may have been returned to us for a few different reasons. This may be due to an incorrect shipping address, failed delivery attempt or missed collection from Australia Post. Once received by our warehouse team, our customer service team wi
What is deemed to be a safe place.
If you are not home for delivery, in some cases your parcel may be left in a safe place. How can we ensure it is left in a safe place?. “Safe places” are a safe location at the delivery address, where your order is hidden from sight, out of the weath
What happens if an item I ordered was out of stock?
If an item you have ordered goes out of stock at the time of placing the order or dispatch, our customer service team will be in contact with you via email regarding your options of how to proceed. The out-of-stock item will either be refunded or rep
Lost or damaged goods
If your order is lost or damaged in transit, please contact our customer service team who can assist with this process.