My order has not been received and it is past the estimated delivery dateUpdated a year ago

Our delivery partners work very hard to get your parcel to you on their estimated delivery date. Unfortunately, there are a small number of orders where this is not always possible. Whilst we understand that this is not ideal, there is no need to worry – just keep an eye on the tracking in the MyPost app and contact Australia Post for delivery updates. 

Our customer service team is more than happy to assist you where possible.