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If your order is lost or damaged in transit, please contact our customer service team who can assist with this process.

Lost or damaged goods

Shipping and Delivery

Returns Policy

How do I return a product?

What do I do if I receive a faulty, or incorrect product?

Can I return something I purchased from another retailer?

Purchases through unauthorised stockists

Returns and Refunds

Where do you ship to?

How can I check my order tracking?

How long does dispatch take?

How do I qualify for Free Shipping?

My order hasn't arrived

How do I find my tracking number?

I need to redirect my parcel

My order has not been received and it is past the estimated delivery date

Sorry we missed you…

My order is being returned to sender, what should I do?

What is deemed to be a safe place.

What happens if an item I ordered was out of stock?

What products are suitable if I am Pregnant or Breastfeeding?

Where can I buy Alpha-H?

I am new to Alpha-H, where do I start?

How do I use products with Retinol?

Which products can I use while pregnant or breastfeeding?

Can Alpha-H products be used whilst I’m on Roaccutane?

Is a tingling sensation normal when using Alpha-H products?

What should I expect when using glycolic acid for the first time?

Are Alpha-H products suitable for sensitive skin?

Product Use

Where are Alpha-H products made?

Are your ingredients locally sourced?

Are your products cruelty-free?

Are your products vegan-friendly?

Are your products fragrance-free?

Are your products gluten-free?

Can I recycle my Alpha-H products?

Do Alpha-H products contain microbeads?

Why does Liquid Gold contain Alcohol Denat?

Do your SPF products contain Oxybenzone / Benzophenone 3?

What is the difference between Liquid Gold, and other Alpha-H Glycolic Acid products?

Do any Alpha-H products contain iodine?

What’s the difference between the old and the new Vitamin E Serum formulation?

What is the difference between your SPF products?

Is Liquid Gold Firming Eye Cream safe to apply on my eyelids?

What is the scent used in Liquid Gold Midnight Reboot Serum?

How does Generation Glow differ from Liquid Gold?

Can I use Generation Glow  if I am using other exfoliants?

What is the expiry date for my product?

Is your product packaging sustainably minded?

Change in product colour or scent

My product is faulty, what do I do?

Discontinued Products

Have you discontinued Instant Facial?

Have you discontinued Vitamin C Paste?

Product Information

Our Products

Can I update my shipping address?

Can I edit or cancel my order?

What payment options do you offer?

Tax & Duties Fees

Discounts & Promo Codes

Issue with my Order

Missing and faulty products

I'm having trouble placing an online order

Are there any hidden taxes or fees?

I didn't receive a shipping confirmation email

Orders

How to I join?

How does Alpha Collective work?

How do I earn points?

How do I redeem points?

Terms of Use

How can I see my points balance?

Loyalty & rewards program

Update Account Details

Change Password

I'm having trouble accessing my account

My Account

How long is my gift card valid for?

How do I redeem my gift card?

Gift Cards

How can I become an Alpha-H stockist?

I want to collaborate with Alpha-H

How do I apply for a job at Alpha-H?

Lost or damaged goodsUpdated a year ago