Information about our refund policy.
If you have changed your mind and the product is unopened, you may return products purchased on Alpha-H.com to us for a refund. We cannot accept returned goods that we reasonably believe have been used. The exception to this is if:. Returns are not v
Step 1 Complete your request via the Help Centre 'Manage your orders - Return.' You will receive a confirmation on whether your return is approved with 2-3 working days. Step 2 Send the returned items in their original condition within 14 working day
If you are missing a product from your order or received a faulty or damaged product or similar, please get in touch with through the 'Manage your orders - Report Issue' and we will investigate for you.
We do not accept returns, refunds or exchanges for products purchased via other authorised retailers. Please contact the authorised retailer directly for assistance.
Due to the nature of our business, we do not guarantee or provide returns on any product purchased through an unauthorised stockist. This includes the sale of Alpha-H products on eBay, Amazon.com or OzSale.com.au and will not be held responsible for